A written decision record
Scope, selected system, pricing assumptions, and production next steps are documented so the project can move forward from a shared understanding.
Hail, wind, insurance claims
After the storm, document the roof before deciding the scope.
Roof inspection, emergency mitigation when available, photo documentation, and a written contractor scope for you and your carrier to review.
Scope, access, and site conditions are reviewed before work is scheduled.
Hail, wind, and falling debris can damage roofing systems, but coverage depends on the policy, cause of loss, roof condition, exclusions, and carrier investigation.
We inspect the roof, record observed conditions, and give you a written contractor report. When permitted, we can explain our measurements and scope during the carrier inspection.
Your carrier decides coverage and payment. The roofing contract separately explains the construction price, deductible responsibility, upgrades, non-covered work, and payment schedule.
Included in the scope
Know what the work covers.
The right scope considers the property, the service, and the details needed for a useful outcome.
- Free storm inspection within 24 hours
- Drone photos + ground-level evidence of every impact
- Written storm damage report you can send to your insurer
- Emergency tarp if the roof is actively leaking
- Contractor attendance at the carrier inspection when permitted
- Full replacement or repair at insurance scope
- Written billing and payment schedule
- Clear separation of covered, non-covered, and selected work
Project communication
Clear expectations. Practical next steps.
Scope, responsibilities, and communication should be easy to understand before the work begins.
Responsibility clarity
Protection, access, removal, materials, cleanup, and applicable warranty terms are considered as part of the work.
Updates by consent
Opted-in customers can receive appointment reminders, project updates, and closeout follow-up by text.
Pricing considerations
Scope and policy dependent
per project. Final pricing is confirmed after the property, access, and scope are reviewed.
Storm inspectionFree
Emergency tarp (credited if we do the repair)$299 – $499
Covered replacement or repairCarrier and contract dependent
Non-covered work or upgradesQuoted in writing
No damage found$0
Before you begin
Your questions, answered.
Do I have to file a claim before you come out?
No. We inspect first, free, and tell you honestly whether you have a real claim. Filing a dead claim can raise your rates for no benefit.
What counts as storm damage?
Hail impacts that break the asphalt mat, wind-lifted or missing shingles, creased shingles, damaged flashing, and impact damage to vents, gutters, or siding. We document every type.
Will my insurance rates go up?
Premium and underwriting effects vary. Ask your insurer or agent how a claim may affect your policy; Arch City cannot predict rate changes.
What if the adjuster denies the claim?
We can provide additional contractor photos, measurements, and scope details. Coverage disputes and policy interpretation should be handled with the carrier, a licensed public adjuster, or an attorney as appropriate.
How long do I have to file after a storm?
Most policies allow up to 12 months. Do not wait — damage gets worse, and adjusters start questioning whether it was really from the named storm.
Related services
Consider the rest of the property.
Insurance Claim Advocacy
We document the damage, prepare the Xactimate scope, meet the adjuster on the roof, and supplement the claim until it reflects what the work actually costs. On average we add 35% to settled claims.
Emergency Tarp Service
On-site within 24 hours, tarp installed correctly (not just thrown over), and the full callout fee credits toward your permanent repair.
Roof Replacement
Complete tear-off, deck inspection, new underlayment, ice-and-water shield, and premium architectural shingles. Crews show up on time, clean up with a magnetic sweep, and document the system-specific material and mechanical workmanship warranty.
Let’s talk about your property.
Share the work you have in mind, your property location, and your timing. We will help identify the next step.